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FAQ
If you have further questions about my practice and this type of treatment, please look at some of the Frequently Asked Questions below. If they are not answered in this section, please fill out your information in the Contact section below, and I will get back with you as quickly as possible.
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What is mobile physical therapy?Mobile physical therapy means that we come to you wherever you want to be treated. That can be at your house, work office, gym, or even an outdoor setting (weather dependent). I bring a portal treatment table and all of the tools needed to create customized treatments.
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What is telehealth physical therapy?It is the same as in person physical therapy except it is done over a HIPAA compliant live video platform. I perform an in depth assessement of current and past medical history as well as a detailed movement screen to determine which movement patterns are best for each patient. If, at any point during my initial evaluation, I feel that virtual physical therapy is not right for a patient, I will end the session, refund your money, and direct the patient towards the proper provider.
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How long are the treatment sessions?All sessions are scheduled out for about an hour, but could be slightly longer or shorter depending on need.
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Why are you out-of-network with all insurance providers?If you are in the medical field, you may already know that insurance companies are always looking for ways to give out as little money to providers as possible. Most of them are companies that look only at the numbers instead of the customers they are suppose to serve. In-network reimbursement rates for physical therapy have been on a steady decline for many years, and the trend will most likely continue. This means that in-network providers are often forced to see multiple patients within an hour in order to make even a small profit. I collect a flat rate upfront (you can think of it as a copay), and then I bill your insurance, so that it can count towards your out of pocket expenses. As the patient, you will never pay more than the the flat rate for each visit. By billing as an out-of-network provider, you may be able to get your payments applied to your deductible, out-of-pocket expenses, or you may even get some reimbursement back from me if you are to the point where your insurance is paying for parts of your treatments. By billing in this manner, I am able to see patients 1-on-1 for 1 hour evaluations and follow ups. I believe this is the best value for the patient-provider relationship, and you will ultimately be getting the best care possible at the best value possible. I have done extensive training on this process, so if you are still unsure or confused about how this works, please type your question or comment in the Contact section below, and I would love to talk with you personally.
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How do I know what my out-of-network benefits are?I will personally call your insurance to get all of that information for you once you book your session. The patient will never pay more per session than my flat rate. Any money that the insurance pays us (up to the flat rate amount that you pay us) will be refunded to the patient immediately.
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Is the video platform HIPAA compliant?I use a platform called Doxy.me, which is 100% HIPAA compliant and patient friendly. Once you schedule a session, you will receive an email with the time and date of the session along with a link that will take you directly to the video session. The patient does not need to download any extra software to their computer.
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What kind of equipment do I need to be able to do a telehealth session?The patient can use a laptop, desktop, tablet, or phone as long as it has video and microphone capabilities. Another important aspect is having a strong internet connection. Please assure that no one else in the household is streaming and media such as Netflix, Hulu, or Sling as this will take up all of the bandwidth and diminish the video's connectivity.
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What does the patient need to do to prepare for the telehealth session?1. Make sure you are in a quiet location that will decrease the amount of interruptions. 2. Wear comfortable clothing that allows you to move without restriction. 3. Be safe! Do not attempt a session while driving or being preoccupied with other activities. 4. It may benefit you to click the link a few minutes prior to the session to ensure that your camera and audio are functioning properly.
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What does the patient need to do to prepare for a mobile therapy session?1. Make sure there is enough space for a 3'x6' treatment table and room to do some functional movements (generally a 10'x10' room works fine). 2. Make sure to wear clothing that doesn't restrict your motion and allows for affected body parts to be seen. 3. Please be ready by the scheduled appointment time. Any time needed for you to get ready will cut into the scheduled amount of time.
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What state do I have to be in to be treated by Spine Rehab @ Home?I am licensed in both Missouri & Illinois, so I can see any patient that is located in these states.
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Do I need a referral to be seen?Illinois is a direct access state for physical therapy, so you do not need a referral if you are located in this state. Missouri is not a direct access state, so the patient must receive a referral from a physician, physician assistant, nurse practitioner, dentist, or chiropractor in order to be treated.
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What if I am still unsure about this type of therapy?We offer free online evaluations where you can have a video conference with the therapist to go over your current condition, establish a trusting relationship, and ensure that your goals are being prioritized.
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What if I still have questions that were not answered?Please fill out your information in the Contact section, and I will get back with you as soon as possible.
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